Privacy Policy

Matryx Ltd is committed to providing its customers with the highest levels of service.  This includes protecting the privacy of its customers and ensuring a secure online experience.  In general, customers can view the Matryx Ltd website without revealing any information about themselves.  Sometimes however, Matryx Ltd needs  to monitor website usage for  web site development.

Matryx Ltd’s Privacy Statement contains the following important information regarding the use of personal information.

What is personal information?

How Matryx Ltd collects personal information

How Matryx Ltd uses personal information

When Matryx Ltd discloses personal information

Storage and security of personal information

Access to personal information

1. What is personal information? 

Personal information is information about an individual who can be identified, or whose identity could be reasonably ascertained, from the information.

2. How Matryx Ltd collects personal information 

To deliver and enhance the services offered by Matryx Ltd, certain personal  information is collected.  Matryx Ltd collects personal information from individuals when:

The individual purchases products from Matryx Ltd

The individual requests information from Matryx Ltd

The individual provides information to Matryx Ltd staff

The individual participates in an Matryx Ltd survey

The Individual subscribes to an Matryx Ltd newsletter

3. How Matryx Ltd uses personal information 

Matryx Ltd will only collect information that is necessary for them to carry out the

primary purpose of providing services relating to fulfilling customer orders  Personal information may be used in order to:

Provide the services required

Internal accounting and administration

Help Matryx Ltd to inform and identify other products or services that may be of benefit

If Matryx Ltd sends any information about services or products that are not required, customers are able to advise Matryx Ltd accordingly by writing to us. If the customer does not advise Matryx Ltd otherwise, they will be deemed to have confirmed their agreement on their own behalf and/or on behalf or others that they represent.

4. When we disclose personal information 

Matryx Ltd may disclose personal information to other organisations that is necessary to assist in fulfilling orders.  The organisations include:

Delivery and fulfillment companies

Professional advisors, including accountants, auditors and lawyers

Government and regulatory authorities and other organisations, as required or authorised by law

Matryx Ltd limits the use and disclosure of any personal information to such organisations for the specific purpose for which it is supplied.

When a customer provides Matryx Ltd with personal information about other individuals, Matryx Ltd relies on that customer to make the individual aware that the information has been provided to Matryx Ltd and for what purpose, and to whom it may be disclosed and also how they can access their information.

5. Storage and Security of personal information 

Matryx Ltd stores personal information on a computer database for the purposes of order processing.  The personal information may be held in both paper file and computer file form.  Matryx Ltd  has implemented measures of a reasonable nature to ensure that all personal information is securely stored from misuse, loss and unauthorised handling.

6Accuracy of personal information

Matryx Ltd takes reasonable steps to ensure that whenever personal information is collected or disclosed, it is accurate, complete and up to date.

7. Access to personal information 

The customer has a right to access their personal information. The customer can gain access to their personal information by contacting Matryx Ltd.  The customer may also advise Matryx Ltd at any time about possible breaches of privacy,or inaccurate, incomplete personal information, that may have changed.